The conditions under which deliveries and returns are made
Deliveries will be made to the address specified in the order completed online or communicated by phone.
The products are delivered mainly in the Bucharest / Ilfov area and only on request in any part of the country.
Upon completion of the order, you will be contacted by a representative of our company by phone to complete all shipping related procedures: date, location, means or download methods, shipping cost (depending on order value, distance to location and medium necessary transport).
Cancellation of an online order can be done by contacting us as soon as possible.
Product returns can be made when: you have received a product other than the one ordered, the product shows visible damage and the unilateral termination of the contract in accordance with Ordinance no. 130/2000 regarding the legal regime of distance contracts (including further modifications).
In all these cases, please contact us as soon as possible to remedy these situations.
The buyer has the right to notify in writing the merchant that he or she cancels the purchase without penalty and without invoking a reason, within 10 business days of receiving the product.
Disclaimer within 10 days may apply only to products purchased from www.otelstructuri.ro.
The returned product must be in the same condition as it was delivered (in the original package with all the accessories, with the accompanying labels and accompanying documents). The return costs will be borne by the customer, and the reimbursement of the product's equivalent will be made no more than 30 days after the return.
SC Metaled Steel Materials SRL reserves the right not to accept the return of products that do not comply with the above conditions, products that show marks of kickbacks, are deformed, scratched, cut / debited at certain dimensions (other than those to which they were delivered ), special order products (eg steel shaped according to the armature excerpt) or products with quantitative shortcomings.
The return requests will be settled within 30 days of the date of submission / submission of the necessary documents to our company. Documents required for this procedure: a written request for unilateral termination of the contract (with the full data of the person making the denunciation, signed and dated, data about the returned product and the reason for the return), the original invoice, the quality / guarantee certificate (as the case may be) a copy of the identity card of the person appearing on the bill as beneficiary.